Let us know about upcoming events!

By providing us with advance notice about your upcoming events, our team can make sure your app is updated, your attendees are synced, and your app’s certificates with Apple are valid!  When possible, we ask that you provide us with notice at least 30 days in advance of your event.  Contact your account manager at clientsuccess@mobileup.io.

If you need assistance in building out your event due to time constraints, staff shortage, etc. our client success team can assist.

Maintaining your Apple Developer Account – This is critical to ensure new product enhancements can be pushed to your app.

For those with branded apps, below is a checklist of the important maintenance items associated with your Apple Developer Account.  Maintaining your Apple Developer Account ensures your app is available in the stores and functioning properly!  Log into your Apple Developer account here.

• Annual Renewal – Developer accounts expire every 12 months.  While Apple sends out reminders about upcoming expirations, we do encourage our clients to set their developer accounts to auto-renew so there’s no risk of an account accidentally expiring. 
• Updated Terms and Conditions – Apple tends to make updates to its terms and conditions every quarter.  Keep an eye out for any emails announcing a change to the terms and conditions so you can act, as we will not be able to push any updates until the latest terms and conditions are accepted. 
• Expiring Certificates – Distribution Certificates expire every 12 months.  These certificates are important for distributing your app in the store.  Keep an eye out for emails from Apple about expiring certificates and let us know if you receive one. 
• Account Holder – The Account Holder is the only user that can renew the Apple Developer account and accept the latest terms and conditions.  If you need to transfer the Account Holder role to a different user, you can do so by clicking here.

Events Training Videos

• Events Web 3.0 Webinar (9/11/2025) 55 minutes – New events web functionality in depth review and traininig.
• Creating Organization and Event Web Pages (9/15/2025) 7 minutes
• Exhibitor, & Sponsor Editing Profiles (9/15/2025) 3 minutes
• Event Roles Assignment (9/15/2025) 3 minutes
• Speaker Login, Edit Profiles, Upload Materials (9/15/2025) 4 minutes
• Attendees – Logging In to Web Portal and Editing Their Profile (9/15/2025) 4 minutes.

General Videos

• Copy Survey Tool (3_20_2025) 2 minutes – Quick and easy way to copy an existing survey for use throughout the platform.
• Digital Badging (1/27/2025) – New Activities Check-In method using a single app user digital badge.

• Notifications (3/26/2024) – The Power and Best Practices for Communication
• Duotone (3/26/2024) – Branding Buttons for Both Membership (Community) and Events Home Pages.
• Surveys – Video shows the ease and value of creating and managing surveys for events or for your entire community.

Event Content & Import

• Copy an Existing Event – Short video showing the ease of copying an existing event and creating a new one from it.
• Creating a New Event – This provides the simple steps in creating a new event with all relevant content necessary.
• Editing an Existing Event – Simple process of how to import new data and other content into an existing event.
• Adding Event Attendees – Detailed steps in adding Attendees through the new import tool.
• Adding Speakers, Venues & Sessions – Detailed steps in adding Speakers, Venues & Sessions with the new import tool.
• Adding Sponsors & Connecting to Sponsor Levels – Easy and faster way now to connect Sponsors and Levels.
• Adding Resources to an Event – New import tool steps in publishing all your Resources into an Event.
• Adding Exhibitors & Contacts to an Existing Event – Easy steps of adding your Exhibitors and associated Contacts.
• Event Training Video

Events & Conferences

• Event Home Page (3/26/2024) – Using the App Designer to Create Your Unique Brand and Content
• Event Settings
• Activities & Check Ins

Membership

• Member/Community Home Page (3/26/2024) – Using the App Designer to Design and Manage Your Brand and Unique Content.
• Groups – Building and Managing  (3/26/2024) – Using Groups for Sub Communities for Small Groups, Topics of Interest, etc.
• Member Card
• Directory and Profile Pages
• Membership Data Fields

Client Webinars

• Best Practices (Membership & Events 3/18/2026) – 50 minutes – Video
• Best Practices (Membership & Events 3/18/2026) – Download .pdf
• Administrative Console Review & Training (Events & Membership 2/18/2026) – 50 minutes – Video
• Events Planning & Training for 2026 (1/21/2026) – 50 minutes – Video
• Events 2.0 Plus (10/16/2024) – 30 minutes – Video
• Events (5/14/2024) – 45 minutes – Video
• Activities & Check-In (4/9/2024) – 45 minutes – Video
• In-App Messaging/Chat (2/15/2024) – 45 minutes – Video

3/30/2026 – Release Notes

Admin Console: 

• New Event Copy feature now enables a complete copying of any current or previous event that still resides in your Event console.  Watch video here.

App:

• SMS login verification sends a code to the users mobile phone record in the Attendee profile page.  Watch video here.

12/1/2025 – Release Notes Version 2.5.0

• Added Event Lead Capture functionality
• Added Products feature to Exhibitor profiles
• Updated Sign-In flow to include acceptance of Terms of Service and Privacy Policy
• Users can now delete their account by clicking on the profile button and selecting “Delete your user account”
• Updated Export UI
• Updated forms to remove leading and trailing spaces entered into fields by users
• All tables now include export functionality (admins only)
• Updated the Analytics tables to use the new table and form
• Updated Activities & Check-ins to use the new table and form
• Export Jobs can now be deleted
• Description and Notes fields are now excluded from table queries in Events
• Updated the default columns and order on the Schedule table
• Phone number fields support international numbers

App:
Features & Enhancements:

• Added Event Lead Capture features
• Added Products feature to Exhibitor profiles
• Updated Sign-In flow to allow for a single sign-in button
• Added ability to delete user account under App Settings
• Added message that tells public users to sign in when trying to favorite sessions

3/31/2025 – New Admin Console Updates – Single Column Navigation with Tabs .  It is now official and live within your administrative console.  No more two column navigation and now simple tabs to logically navigate throughout your solution.

1/27/2025 – Digital Badging – Activities 2.0 Release – This new release provides a Member/Attendee Digital Badge to allow for quick and easy check-in to any event, session, or activity. 

Release Notes

Watch the Video

10/12/2024 – Events 2.0 + Release. This major release provides many new features and functionality to both the administrative console and the app.  

Download the Events 2.0 + Release Notes

7/10/2024 – Events 2.0 Console Update.  This release updated the administrative console view on the Attendee and Speaker pages.  The remainder of the event pages will have this new console shortly.  This new console provides custom configuration to view and filter all columns when viewing attendee and speaker information.  In addition, admins can now ‘hide attendee’ from the attendee directory by checking the ‘hide attendee’ box on each attendee page. 

View the 5-minute video of these features here.

For additional training videos on Events 2.0 – go to the Training Videos tab above.

5/1/2024 – Event 2.0 Release.    Release Notes.

Event Lead Capture Marketing Materials:

• Webinar Video Overview of Lead Capture.  Watch Now
• Client – Lead Capture Enablement Form.  Download Now.
• Client – Complete Event Lead Capture Marketing Materials Book.  Download Now
• Client – Event Lead Capture Overview Flyer.  Download Now
• Exhibitor – Marketing Flyer.  Download Now

• Exhibitor – Marketing Flyer (Canva Template).  Download Now
• Exhibitor – How to Enable Lead Capture.  Download Now

MobileUp Bits Client Newsletters

May 19, 2025 – MobileUp Bits Download pdf

March 20, 2025 – MobileUp Bits Download pdf

January 29, 2025 – MobileUp Bits Download pdf

Other Marketing Documents

3/18/2026 – MobileUp Best Practices for your Member Community & Events solution.  Download pdf

Last Minute Event Checklist – Download pdf – This document provides you with some key reminders to ensure your event is ready to go.

2025 Event Planning Guide (1_10_2025) – Download pdf

Member Discounts Feature Overview – Download pdf

Event, Sessions, and Activities Check-In Overview & Use Cases – Download pdf

4-Ways To Sell In-App Sponsorships – Download pdf

In App Messaging/Chat Flyer – Download pdf

“Marketing Your App Playbook“.  This playbook provides you basic steps and ideas to introduce and drive user adoption of your app.

“Guide to Building and Managing a Successful Event”.  This ebook provides you ideas to building and managing a successful event with the MobileUp solution-

Account Management

Have any questions about your account, contract, training, or ideas to share with us, please contact us clientsuccess@mobileup.io or call 913.232.8099.

Technical Services & Support

If you are experiencing technical problems with your solution either administrative console or app, please reach out to us at support@mobileup.io or call 913.232.8099.

Also if you need any assistance on data issues please reach out to us at these contact points as well.

Accounting

If you have any questions about your account status or billing questions, please reach out to accounting@mobileup.io.