MobileUp Software is a community engagement technology company. Our mobile delivery platform helps groups, organizations, and institutions increase engagement by providing mobile solutions that deliver personalized experiences anytime, anywhere. In short, we are a team working hard to build the best mobile engagement platform possible.

Job Description

MobileUp Software is a community engagement technology provider.  We help associations, groups, organizations, and educational institutions increase community affinity and engagement by providing solutions that deliver personalized experiences anytime, anywhere.  In short, we are a team working hard to build the best community engagement platform possible.

As a Technical Support Specialist, you’ll work with our Client Success team to ensure that our clients and partners are as successful as possible.  You’ll be responsible for understanding client and partner needs, communicating solutions, and solving problems.

What You’ll Do

• Maintain a working knowledge of new and existing features and functionality
• Respond to incoming support requests in a timely fashion
• Identify, document, and resolve technical problems that clients may experience
• Log and track escalations to the Engineering & Product team when necessary
• Assist Account Managers during the onboarding process by configuring certain aspects the platform
• Collaborate with the Engineering & Product team when new functionality is introduced
• Assist with enhancing our knowledge center articles and client facing documentation

What You’ll Need

• A willingness to learn new things, and an aptitude for technology
• Experience working with software/SaaS applications
• Must be organized, detail-oriented, and able to multi-task
• A strong desire to help people succeed
• The ability to effectively collaborate with others
• Experience in client-facing roles
• Excellent verbal and written communication skills