“MobileUp is a homerun.”
About Florida Association of Public Procurement Officials, Inc. (“FAPPO”): Established in 1968, the association promotes the education and collaboration of its 1,000+ members, lending opportunities to advance their expertise in the field of public procurement.
MobileUp Client for: 5 years
Who We Spoke To: We sat down with MobileUp client Craig Rowley, who serves as Executive Director of FAPPO; he heads up the association management company that oversees it. Among other duties, he is responsible for keeping the association technologically up to snuff – which includes vetting the apps and tech vendors they use to facilitate membership and exhibitor features.
Why Get a Conference Mobile App?
Like so many associations, years ago, they relied on printed programs. In the event of schedule changes, the cost of editing these programs far exceeded what they would eventually spend on a mobile app.
When it came to conferences, Rowley keenly understood that nothing beats having event details in the palm of your hand. He had attended larger conferences in the procurement space and saw how a mobile app worked in their event ecosystem. Attendees could communicate seamlessly through direct messaging, which made networking a breeze. That’s when he saw the potential to implement it for FAPPO. “It quickly led us to realize we needed to be doing the same thing. After reviewing a suite of competitors, he was sold on MobileUp. According to Rowley, there was no competition in terms of functionality or price.
“After MobileUp, I had no interest in looking at other companies. It had all the features that we wanted and was cost efficient. The ease of use and quality of the support are simply unmatched.”
FAPPO’s Incredible Customer Experience
Rowley can’t say enough good things about his MobileUp point of contact. He also had ample facetime with CEO Tom DeBacco, who he got to know well during the process. He praises the team’s responsiveness and ability to maintain up-to-date documentation on app processes, which he’s noticed other vendors fail to do.
“Our MobileUp team is head and shoulders above the rest. I’m only speaking the truth here.”
The word “user-friendly” surfaces again and again in our conversation, as Rowley praises MobileUp’s easy interface, going so far as to call it
“This is the best technology platform out there, bar none.”
He’s been able to:
- Easily make app changes
- Upload key information in seconds thanks to the spreadsheet upload tool
- Delegate administrative rights to others with minimal, speedy coaching
Wow Moments
Rowley notes that the ability to replicate event programs year over year has been incredibly beneficial. They can simply copy and upload floor plans and rooms. Those features “work flawlessly and are easy to understand and use, with minimal technological expertise.”
The Undeniable Member Impact
The impact of the app on members has been resoundingly positive, with “nothing but great feedback.” Features like being able to upload photographs taken at an event and centralize them in the newsfeed stood out. Year over year, members who were already using the app come back to it with no friction.
“The improvement in attendee experience can’t be quantified.”
Craig’s Message to Other Associations:
“What’s taking you so long? Don’t delay. Go to MobileUp.”
“They’re formulated for the customer experience while being the easiest platform to manage, update and maintain. They check all the boxes in terms of functionality, ease of use and attendee experience. They get to have their program in their pocket. It’s consistent and incredibly intuitive to navigate.”
Ready to Get Your Own MobileUp App?
MobileUp helped this association do more with less.
They just needed a partner that understood associations, and delivered.
Want to see what MobileUp could do for your events and membership? Let’s chat. It all starts with a brief demo. Or simply reach out with any questions you have, and we’ll get them answered. It starts by clicking below to request a demo or learn more.
